1.3 If you are not agreeable to any of the of sections or sub-sections of any of Our Terms, please do not use and discontinue using Our Website.
1.4 The terms "Oghma Partners LLP", "Us" or "We" refers to Our Company which is has its registered address at 49 Grosvenor Street, Mayfair, London, W1K 3HP. Our Company has its registration place in England and Wales and registration number OC344257.
1.5 The terms "You" or "Your" refers to You the user, Client or viewer of Our Website.
2. Customer Information
2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.
2.5 We reserve the right to restrict or remove your access to this website where you breach these terms and conditions. Such restriction or removal will take place without recourse or explanation to you where we solely deem it appropriate or necessary.
2.6 The purpose of Our website is to provide general information, use and purchase of the products displayed on the website.
2.7 It is Your responsibility to ensure that the product displayed on the website fits the purpose for which you intend to purchase the product. Should you have any doubts, we have provided multiple means to contact Us including but not limited to the Contact Form, the telephone numbers, the mailing address, the email address and via live chat.
2.8 It is Your responsibility to ensure that the product being purchased is still available or in stock. We shall not be held liable whereby you purchase a product which is already out of stock. Should the payment have been processed, a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
2.9 You therefore agree to waive Our liability for any disappointment or feelings or pecuniary or moral damages associated with the product purchased, being no longer available.
4. Product Pricing, Title and Responsibility
4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
4.2 All prices are displayed inclusive of Value Added Tax (VAT) or other applicable sales tax. Furthermore on the checkout page(s) and all email or paper receipts the VAT or sales tax element will be clearly and separately displayed as part of the total cost of your order.
4.3 We reserve the right to alter all product pricing without notice.
4.4 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped and received by you.
4.5 We are responsible for any loss or damage to any products until you receive them.
5. Your Order
5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
5.3 Product items not included within the dispatch email are not included in the order and contract between You and Us.
5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
5.6 We reserve the right to refuse any offer made. We will issue a full refund if You have been charged but the offer has not been accepted.
5.7 You therefore agree to waive Our liability for any disappointment or feelings or pecuniary or moral damages
5.7 We may refuse Your offer in the following scenarios. These scenarios are included but are not limited to:
- We cannot obtain authorisation for Your payment;
- if there has been a pricing or product description error;
- if You do not meet any eligibility requirement set out in Our Terms;
- services or information ordered by You is not available;
- where goods, services or information ordered by You is not available;
- if we do not deliver to Your area.
6. Shipping and Customs Duty
6.1 All orders received by us are shipped subject to availability.
6.2 We reserve the right to ship products at a later date (up to 28 days after purchased) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.
6.3 You hereby agree that products made to Order(eg Swim spas) follow a different timeline of delivery.
6.4 Subject to Section 6.3,We undertake to deliver the goods purchased at the given address as soon as possible but within a maximum period of 60 days.
6.5 You agree to waive Our liability in case of any delay in delivery.
6.6 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
6.7 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
7. Cancellation Rights, Returns and Refunds – Physical Goods
7.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 working days from the day after you receive your goods. After notifying us you then have a further 14 working days in which to actually return the goods to us.
7.2 As stated above notification of cancellation must be in writing, either by email or completing a cancellation form on our website. We will acknowledge receipt of your cancellation request. Please note - a telephone call is not a valid cancellation.
7.3 No right of cancellation, refund or return exists under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once you have used your product, unless the product is defective and you are returning it for this reason.
7.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
7.5 No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.
7.6 Please observe the following procedure for all returns to us:
7.6.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
7.6.2 If you are returning your product because it is defective, please state the defect or defects.
7.6.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
7.7 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
7.8 Unless the product purchased is stated by us on our website as qualifying for free returns you are responsible for paying any postage or shipping costs incurred when returning the product.
7.9 Where you bear the cost of any returns we will make this information clearly available to you before your purchase – in the event that such information is not provided by us, we will bear the cost of any returns.
7.10 For bulky items we will also provide an estimate of the likely cost of any return.
7.11 Subject to the clauses above, where it is not physically practical to return bulky items in the post we will make arrangements to pick up such items.
7.12 We recommend that all returns be sent by registered post, so that a record of the return is available for you.
7.13 We will not issue refunds for any items lost or stolen in transit to us.
7.14 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
7.15 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection may be passed on to you.
7.16 Unused products may be returned promptly by customers to our address listed at the end of these terms and conditions.
7.17 Subject to the above, we will refund the purchase price of a returned product within 14 days of receiving written notification of your intention to return the product. Where we have not actually received the returned item we will need proof of actual postage prior to issuing a refund.
7.18 We will refund the cost of postage incurred returning a product, if incorrectly sent by us. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.
8. Cancellation Rights and Refunds – Digital Download Goods
8.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a right to cancel your purchase.
8.1.1 IMPORTANT - However, to benefit from this right you will not have access to download or install the downloadable, electronic or "softcopy" goods during the notice or "cooling off" period, please see below.
8.1.2 To exercise your right to cancel you must notify us in writing, either by email or completing a cancellation form on our website within 14working days from the day after your goods were ordered. Please note - a telephone call is not a valid cancellation.
8.1.3 IMPORTANT – If you wish to have immediate access to your ordered product or products you must tick the box provided at the checkout stage that specifically waives your right to a cooling off period of 14 working days and the right to cancel during that period.
8.2 Refunds will be given for any goods where they are found by us to be defective.
8.3 Refunds will not be given where we are unable to replicate the issue or the issue stems from the user or their equipment.
9. Customer Complaints
We endeavour to respond to all customer complaints or queries within five working days.
10. Faulty Products and Services
10.1 Where you experience a fault with a product it can be returned to us subject to our returns policy above.
10.2 Where you experience a fault with a digital product or service please contact us as soon as possible. In the event of a defective product or service we may ask you to remove it from the device on which it is located or accessed.
10.3 Where any goods (whether physical or digital) are found to be defective we will offer a replacement item as soon as reasonably possible and within 30 days of being notified of the defect or we will issue a full refund in accordance with the Consumer Rights Act 2015. Where a refund is offered and accepted by you it will be made within 14 working days of receiving your acceptance of a refund.
11. Events Outside Our Control
We shall not be liable for delay or failure to perform any obligation under these terms & conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
12.1 Wegrant you a licence to access the content, information and services contained within our website for personal use only.
12.2 This licence allows you to download and cache (using your browser) individual pages from our website.
12.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
12.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
12.5 Our website cannot be placed within the frame-set of another site.
12.6 Third parties are not allowed to "deep link" to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
12.7 The restriction on "deep linking" does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.
13.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.
13.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
14. User Generated Content
14.1 Where the facility exists you may provide reviews or public feedback on the website of products purchased by you, also known as user-generated content.
14.2 Where the facility exists such user-generated content can be provided in different formats and mediums; text, audio, video and still photographs.
14.3 As part of providing this content to us you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.
14.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.
14.5 We reserve the right to remove any content, which breaches or risks breaching these terms and conditions.
14.6 However, we shall not assume any responsibility for auditing or monitoring any user generated content.
14.7 Any complaints about such content by rights holders or any user or visitor to our website should be directed to us using our contact details listed at the end of these terms and conditions.
15. Limitations and Exclusions of Liability
15.1 Where content and information is provided on the website without charge we exclude all liability for such content and information.
15.2 All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded.
15.3 All indirect, consequential or special losses or damage are all excluded.
15.4 All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded.
15.5 All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.
15.6 These terms and conditions do not exclude or limit liability for death or personal injury caused by you or us.
15.7 These terms and conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us.
15.8 These terms and conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.
15.9 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
15.10Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet Your specific requirements.
15.11 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the England and Wales.
16. Links to External Sites
Links to external sites such as links to Our Facebook page, LinkedIn page or Twitter page are provided for ease of reference and to facilitate staying connected to Our website.
17. Site Uptime
17.1 We take all reasonable stepsto ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and,other technicalissues. Therefore we will not be liable if this website is unavailable at any time.
17.2This Website may be temporarily unavailable due to issues such as system failure, maintenanceor repair or for reasons beyond Ourcontrol.Where possible we will try to give Our visitors advance warning of maintenance issues but shall not be obliged to do so.
By your use of Our Website you hereby agree to indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these Terms by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.
We reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied Terms shall automatically apply to the use of Our Website from the date of publication on our website.
We reserve the right to assign our rights and also our obligations under these Terms, without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.
The paragraphs, sub-paragraphs and clauses of these Terms shall be read and construed independently of each other. Should any part of these Terms & Conditions or paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
Failure by us to enforce any accrued rights under these Terms is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.
23. Third Parties
These Terms are between You and Us. They do not apply to, or benefit any third party and are not reliant on any third party.
24. Entire Terms
These Terms set out the entire agreement and understanding between You and Us.
25. The Consumer Rights Act 2015
These Terms are specifically written in accordance with the Consumer Rights Act 2015. Should these Terms & Conditions conflict with the Act, the Consumer Rights Act 2015 shall prevail and apply.
26. Your Statutory Rights
Where acting as a consumer your statutory rights are unaffected.
27.1 You agree that any and all dispute arising out of or in relation to the Terms will be referred for Expert Determination whereby the one Independent Expert will be appointed to determine the dispute.
27.2 We will suggest the name of 3 Independent Experts whereby You will be given the choice to select one to determine the Dispute.
27.3 You agree that the determination of the Independent Expert will be final and binding on all the parties. You further agree that the determination of the Expert will not be subject to any form of appeal.
27.4 You agree to bear equally the cost associated with the dispute.
These Terms shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Our contact details are as follows:
Oghma Partners LLP
49 Grosvenor Street
Telephone: +44 (0) 20 8049 2200